SIMULASI ANTRIAN PENUMPANG DI AREA TERMINAL KEBERANGKATAN BANDAR UDARA SULTAN HASANUDDIN MAKASSAR

Suhup, Sajaral (2023) SIMULASI ANTRIAN PENUMPANG DI AREA TERMINAL KEBERANGKATAN BANDAR UDARA SULTAN HASANUDDIN MAKASSAR. Thesis thesis, Institut Teknologi Dirgantara Adisutjipto.

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Abstract

Queuing is a situation or problem where a person has to wait their turn to get a service. Queues are usually caused by the need for a service that exceeds the ability (capacity) of the service facility, so that facility users do not immediately get service (Dr. Gumgum Darmawan et al., 2023). The operation of the number of service facilities in the departure terminal area of Sultan Hasanuddin Airport Makassar which is not in accordance with the needs will cause service delays (queues) or even bottlenecks (congestion). Therefore, it is necessary to analyze the adjustment of the number of service facility needs so that this does not happen. This study aims to obtain a simulation model of the passenger queuing system and obtain the number of service facility needs in the departure terminal area of Sultan Hasanuddin Airport Makassar. This research uses a simulation approach that is processed using ProModel software. By looking at the percentage of full queues, processing time, waiting time, and utility levels at each service facility. From the results of this study it was found that the simulation model was in accordance with the real situation with a T_hitung value of 0.5 still between the T_table values of 2.132 and -2.132. In addition, it was found that the number of service facility requirements in the first time interval (00:01-08:00) for check-in counters was 5 counters for Lion Group, 2 counters for Garuda Indonesia, 3 counters for Citilink Indonesia, 1 counter for Sriwijaya Air, 1 counter for Airfast Indonesia, 1 tap boarding pass departure, 2 tap boarding pass transit, 4 SCP departure, 4 SCP transit, in the second time interval (08: 01-16:00) the required number of service facilities at check-in counters is 7 counters for Lion Group, 2 counters for Garuda Indonesia, 3 counters for Citilink Indonesia, 1 counter for Sriwijaya Air, 1 counter for Airfast Indonesia, 2 tap boarding passes departure, 2 tap boarding passes transit, 4 SCP departure, 5 SCP transit and in the third time interval (16: 01 - 24:00) the number of service facilities at check-in counters is 3 counters for Lion Group, 2 counters for Garuda Indonesia, 2 counters for Citilink Indonesia, 2 counters for Sriwijaya Air, 1 counter for Airfast Indonesia, 1 tap boarding pass departure, 2 tap boarding passes transit, 3 SCP departure, 3 SCP transit, as well as 2 self check-in machines and 2024 seats/passengers in the domestic departure lounge at each time interval.

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