ANALISIS BEBAN KERJA MENTAL (WORKLOAD) PERSONEL AIR TRAFFIC CONTROL (ATC) DI BANDAR UDARA INTERNASIONAL ADISUTJIPTO

Choirul Seftiyana, Via (2021) ANALISIS BEBAN KERJA MENTAL (WORKLOAD) PERSONEL AIR TRAFFIC CONTROL (ATC) DI BANDAR UDARA INTERNASIONAL ADISUTJIPTO. Skripsi thesis, Institut Teknologi Dirgantara Adisutjipto.

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Abstract

Air traffic controllers are under excessive stress because of their job. This has been linked to aspects of ATC work such as high job demands, time or respon sibility pressure, or inadequate equipment. Types of work that require more vigilance, such as air traffic controllers at airports, are closely related to mental jobs that require high concentration. Because there is a negative impact on a company if it gives mental workload too high or too low for its employees, it is necessary to measure it to find out the right mental workload for its employees. This study aims to calculate the mental workload felt by ATC personnel in the APP unit. Measurement of mental workload in this study using the NASA-TLX (National Aeronautics and Space Administration Task Load Index). This method measures 6 (six) dimensions of workload size, namely Mental Demand, Physical Demand, Temporal Demand, Performance, Effort and Frustation Level. Based on the results of the calculation of the score obtained by 1 ATC personnel assessing the perceived workload as moderate (score 65), 1 ATC personnel assessing the perceived workload as high (score 79), while the remaining 14 ATC personnel rated the perceived workload as very high ( above 80). Recommendations that can be given to the acquisition of a high enough mental workload are through upgrading equipment from radar (conventional) to Performance Based Navigation (PBN), dividing the TMA sector into 2 regions, conducting training for ATC personnel, setting appropriate service schedules.

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