ANALISIS PENYEBAB TERJADINYA MASALAH BAGASI PENUMPANG LION GROUP RUTE JAKARTA – YOGYAKARTA BANDARA INTERNASIONAL ADISUTJIPTO YOGYAKARTA

ASNAWI, PUGUH (2018) ANALISIS PENYEBAB TERJADINYA MASALAH BAGASI PENUMPANG LION GROUP RUTE JAKARTA – YOGYAKARTA BANDARA INTERNASIONAL ADISUTJIPTO YOGYAKARTA. Skripsi thesis, Institut Teknologi Dirgantara Adisutjipto.

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Abstract

This study examines the analysis of Lion Group passenger baggage problems at Yogyakarta Adisutjipto International Airport. Where monthly data can still be evidence that there are still baggage problems. The purpose of this study is to reduce the occurrence of passenger baggage problems and find out the causes of baggage problems. The data collection process is done by visiting the Lost & Found Adisutjipto International Airport Yogyakarta to collect the daily log book data as well as by asking the resource person directly to get information about Lion Group baggage registration. The interview results obtained were transcribed and analyzed using statistics and the Fishbone diagram method. The results of the analysis raise three problems discussed here: AHL, CRT, and DPR. Where AHL is the most common problem encountered every month. The study of the three problems is very useful to understand the cause of the problem, so that a solution can be found to reduce the problem after finding the root cause. On the other hand, it also makes the passengers know that the baggage problem is not entirely wrong from Lion Group

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