PENGARUH PENDEKATAN TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA KARYAWAN PADA UMKM MEDIUM CAR WASH

Xaverius Alexsander Aditiya, Fransescus (2024) PENGARUH PENDEKATAN TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA KARYAWAN PADA UMKM MEDIUM CAR WASH. Skripsi thesis, Institut Teknologi Dirgantara Adisutjipto.

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Abstract

Medium Car Wash is one of the MSMEs which operates in the field of two-wheeled and four-wheeled vehicle washing services which has been running for approximately 3 years and is located very strategically in the gas station area. The aim of the research is to determine the implementation of Total Quality Management TQM and its influence on the performance of employees or operators at the Medium Wash motorbike and car wash company. The data analysis technique used in this research is quantitative descriptive analysis technique, namely describing the data that has been collected and presenting it in the form of numbers without intending to make generally accepted conclusions or generalizations. Of the Total Quality Management TQM variables for employees or Medium Wash car and motorbike wash operators, the most dominant influence on employee performance is the employee empowerment variable X5 of 0.832, which is the variable that has the greatest influence on employee performance Y. because it has the largest coefficient value compared to other Total Quality Management TQM variables.

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