PENINGKATAN KUALITAS LAYANAN UNTUK DISEMINASI INFORMASI PADA ORGANISASI PERANGKAT DAERAH (OPD) (STUDI KASUS: KOTA JOGJA)

Ayu Dhawara, Friska (2022) PENINGKATAN KUALITAS LAYANAN UNTUK DISEMINASI INFORMASI PADA ORGANISASI PERANGKAT DAERAH (OPD) (STUDI KASUS: KOTA JOGJA). Skripsi thesis, Institut Teknologi Dirgantara Adisutjipto.

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Abstract

The quality of public services needs to be improved using existing technology for the development of the Smart City concept. A service is said to be good if the perception of the service is in accordance with the expectations of its users. user goals can be judged from the response given after the user uses a service. In order to support Jogja Smart City, the quality of news information dissemination services has been improved at Regional Organizations (OPD) in Yogyakarta. Manual services are converted into digital form to make it easier for service users. The self-report method is used to determine the extent to which service quality improvements have been made. The success of improving information dissemination services as measured by user satisfaction through a study. The method used is descriptive statistical analysis with a quantitative approach using SPSS 26. The data collection technique uses a questionnaire with 100 respondents. The results showed that the improvement of the quality of information dissemination services at OPD was successfully carried out. Users are satisfied with the Jogja News application service. This is evidenced by the results of the correlation (real), quite strong, and significant. This relationship produces a positive impact as evidenced by the results of the regression test with a significance of 0.000.

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