PENGARUH KUALITAS LAYANAN DAN PERSEPSI KESELAMATAN TERHADAP KEPUASAN PENUMPANG LION AIR DI BANDAR UDARA INTERNASIONAL JENDERAL AHMAD YANI SEMARANG

Sendi Payana, Komang (2023) PENGARUH KUALITAS LAYANAN DAN PERSEPSI KESELAMATAN TERHADAP KEPUASAN PENUMPANG LION AIR DI BANDAR UDARA INTERNASIONAL JENDERAL AHMAD YANI SEMARANG. Thesis thesis, Institut Teknologi Dirgantara Adisutjipto.

	Text (ABSTRAK) 17050084_ABSTRAK.pdf Download (143kB)
	Text (BAB I) 17050084_BAB I.pdf Download (153kB)
	Text (DAFTAR PUSTAKA) 17050084_DAFTAR PUSTAKA.pdf Download (252kB)
	Text (FULL SKRIPSI) 17050084.pdf Restricted to Repository staff only Download (1MB)

Abstract

Lion Air is based in indonesia, ranked as the worst international airline with a score of 0.72. Lion Air is recorded to have an arrival rate of 42.27 percent, which means that the airline is more often late than on time. This can result in decreased passenger satisfaction.This study aims to examine the effect of Service Quality and Safety Perceptions on Lion Air Passenger Satisfaction at Jenderal Ahmad Yani International Airport, Semarang. The analytical method used in this study uses multiple linear regression analysis and data processing uses SPSS 15 software.Based on the results of the analysis and processing of the data that has been done, it can be concluded that the results of the hypothesis test showing that the variable service quality (X1) and perceived safety (X2) have an influence on the variable passenger satisfaction (Y). Then it can be concluded that the satisfaction of Lion Air airline passengers at Jenderal Ahmad Yani International Airport Semarang is caused by service quality which consists of several indicators including are (tangible), (reliability), (responsiveness), (assurance), and (emphaty). Then the variable indicators of safety perceptions consist of safety, security, and time saving.

Actions (login required)

View Item

Downloads